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Frequently Asked Questions

Cancellation Fees

For regular cleanings, there is no cancellation fee if you contact us at least 48 hours before your appointment. If a cleaning is cancelled within 48 hours of the appointment, a cancellation fee of 50% will be charged. If you rebook for a later time, we may apply half of the cancellation fee towards your next booking (only for regular cleaning). 
For one time cleanings, a cancelation fee of $50 will be charged.

What are your hours of operation?

We work seven days a week, with the earliest appointments at 8:00 AM and the latest appointments starting at 6:00 PM.

What areas do you service?

We service Saskatoon and surrounding areas – if you are unsure, please don’t hesitate to contact us.

Do I have to be home when you clean?

No - in fact, the majority of our clients provide us with keys or codes to their homes. If you live in a secured building, we ask that you let the concierge know we are coming or provide instructions for entering your home. 
We are also happy to work when you are home. We understand that clients may prefer to be present, particularly for the first few cleanings. However, we cannot assume injury liability for anyone in the home other than our own employees. For this reason, we ask that you stay out of our working area and off of wet floors.

Will my keys be secure with you?

If you choose to provide us with keys to your home, rest assured that we take the utmost care in protecting both your key and your home. The keys are numbered and never have names, addresses and any other important or any identifying information attached to them. They are only issued the day of your cleaning and are checked back in to be deposited into our safe daily at the end of the day.

Why do you provide all of the equipment and supplies?

We use our own equipment and supplies so that all personnel are trained in the use of each chemical and piece of equipment. Knowing what we are working with allows us to provide quality results. This means that you will not need to keep track of what needs to be replaced, repaired or washed.

How many people come to clean my home?

Depending on the home, one, two, or three cleaners may be present.

Are you insured?

Yes, we are fully insured for your protection and peace of mind. Proof of insurance can be provided at the time of estimate. Our certificates are also available directly from our insurance company upon request.

What if something is damaged while my home is being cleaned?

We make every attempt to treat your home with the utmost of care and caution. If something is damaged during cleaning, we will leave the item with a note and make arrangements to replace the item or pay for it. We are fully insured for the rare occasion that this may occur. 
Please note that we would prefer not to clean items with extremely high monetary or sentimental value – you are often the most knowledgeable in caring for these items. We cannot be responsible for items that are previously broken or are placed in precariously way.

Do I have to prepare anything before you clean my home?

It is best to have everu thing picked up as much as possible so that we can do a thorough clean. Spending time picking items up and putting them in their place prior to cleaning may lengthen the appointment and incur an additional charge.

Do you guarantee your work?

We offer a 100% satisfaction guarantee. If you contact us with your concerns within 24 hours of our cleaning, we will return at our expense to correct the problem (for regular cleanings only).

How do I pay for my services?

Payment is expected at the time of the cleaning. We do accept credit cards but transfer fees may apply. For regular cleanings, we can consider a monthly payment with a signed contract.

I have pets - what do I do with them when the cleaner is present?

We are of a firm belief that family pets are just like children, and we enjoy working with them. If, however, your pet is afraid of vacuums or is too excited and will not allow us to do our work, we may suggest that they be placed in areas that we are not working.

What if I do not need my whole home cleaned?

We customize our services to your needs. We have customers who have their whole home cleaned every second week, and only have their bathroom and kitchen touched up on opposite weeks. Let us know what you are looking for and we will do our best – just contact us!

What should I look for in a cleaning company?

When hiring a cleaning service, you are inviting someone into your home - one of the biggest investments that you will ever make. You are inviting someone into your, and your family’s, lives. We recommend that you only hire services that have taken responsibility for potential accidents or loss. Professionals will always be able to provide you with proof of their license, bond, and insurance. We also recommend hiring professionals who have been trained in the safest methods for treating modern materials and surfaces.

Why should I hire someone who is licensed?

When you hire a professional, you choose someone who has shown that they put honesty above profits. 
Hiring an unlicensed cleaner can be tempting, as many have low rates. Cleaners who work “under the table” do so without consideration of long term repercussions to both themselves and their customers. They are able to charge low rates by being dishonest on taxes, medical care, worker’s compensation, insurance, social security, and more. When something goes wrong, these workers often disappear without a trace - while collecting aid from our tax dollars. Please keep our economy strong and work with professionals who choose to work honestly and responsibly!

What happens if I want to cancel or reschedule a cleaning?

For regular cleanings, just send us a quick email or give us a quick call at least two or three days prior and we can change the date/time or cancel the booking. 
For one time cleanings, a cancelation fee of $50 will be charged.

Thank you for your request. We will contact you by the end of the day.


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